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Product Support Specialist (French/English Speaking)

  • London,
  • Regular Full-Time
Job ID 13078381

Overview


What we’re looking for

We’re looking for a Technical Product Support Specialist. Someone who can be the first point of contact for our teams when something isn’t working. You’ll then be technically savvy enough either fix the issue yourself, or know when to pass it on to someone who can.

Although you’ll need serious technical know-how, this is not a IT Helpdesk role. It’s more a digital role with a data integration focus. And because you’ll be in contact with our clients about their software needs and maintenance requests, it’ll feel a little like project management too.

Some of your day-to-day tasks

· Provide technical and functional software support for our online products

· Work with Digital Project Managers, Product Management and our Engineering teams to identify, report and resolve product issues and requests

· Train clients on how to use our products and conduct learning forums when needed

· Document incident findings to help build our data quality knowledgebase

· Help with system enhancements and quality assurance testing

Some of what we’ll expect from you

· Technical support experience, including QA/UAT testing

· Bilingual French / English

· Excellent analytical problem-solving skills with strong attention to detail

· Ability to promptly answer support related email and phone calls

· Ability to plan, organise and prioritise projects

· An understanding of front-end, back-end, and data feed technologies

· Top-notch communication and customer relationship skills

· Experience with JIRA or another software ticketing system

· Degree in IT or Computer Science, or equivalent experience

· Technology agency or software product experience preferred

Apply Later (Will Open Email Application)
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